The One About Customer Service Experience

From a nice lady at Chanel who arranged to have it delivered on Friday. So ends my erm, little ordeal.

Fast forward to yesterday evening, when we walked into a rather packed Canele. Approached one of the counter staff anyway, when Norman asked if we could have a table. The bespectacled young man behind the cash register looked up, turned his head and looked over his shoulder (check blind spot??), and then.. “Err, no.”

I’d love to meet your hiring manager! *clears throat* How does a simple “We’re currently full at the moment, but if you don’t mind waiting for a while.. Perhaps we can seat you in 15 minutes” sound? And of course, checking with your colleagues before you tell us no.. Not just check blind spot ah!


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